Comcast in Washington State

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Storm update for Sept. 1, 2015


Above: scenes from Briar yesterday.  

UPDATE: Sept. 1, 9:30 a.m.
We estimate approximately 1,200 Comcast customers continue to experience some level of service disruption, well down from the 152,000 who were without services in the height of the Saturday windstorm. Crews continue to work hard today particularly in Everett, Ferndale and Bellingham and several other areas throughout Western Washington.  We will not rest until service is back to every home.

Crews are hard at work throughout Western Washington. However, there continue to be areas where we cannot enter to make repairs. Of the 74 active damage areas, utility companies have not yet released 30 of them for access.

As a reminder, when both utility power and Comcast infrastructure are impacted – such as in a fallen tree taking down lines – the power company must first clear the area before Comcast crews can begin their repair work. Therefore, there is often a lag time between when a customer’s power is restored and when their Comcast services are back online. Additionally, there may be damage to our infrastructure a block or two away that is impacting service, but may not be immediately visible to an affected subscriber.

If you are a Comcast customer who has had utility power for more than 8 hours and whose Comcast service is not yet restored, please let us know (click here for how to contact us) That will let us know if there is damage in or around your home.

We are committed to restoring all services levels as quickly and safely as possible. Thank you for your continued patience, and we regret any inconvenience this may cause.

About wtneary

Community relations director, Comcast in Washington State.


This entry was posted on September 1, 2015 by in All News Releases and tagged .
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