Comcast in Washington State

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Comcast Announces 675 jobs Planned for a New Call Center in Spokane Area

screenshot of KHQ segment

Click on the screenshot to visit the KHQ page about the announcement of 675 new jobs for the Spokane area.

There was excitement in the air in Spokane as Comcast General Manager Ken Watts announced this week that the company would create 675 new jobs in the area at a brand new call center. The announcement was front page news in Spokane, and the source of a long video segment on the city’s largest TV news station. (If you watch the video from KHQ, you’ll see footage from our call center in Fife) There were reports on several other news outlets, including KREM. 

This is all part of a larger Comcast announcement about renewed energy for innovation in customer service: the company blog post that mentions the Spokane call center is here.

Spokane GM Ken Watts

Comcast General Manager in Spokane Ken Watts talked about the coming call center to a group at Greater Spokane Inc., the area’s largest chamber of commerce and economic development organ ization.

If you add in the roughly 170 Comcasters in Spokane now, this eventually means we will employ nearly 850 people in the area.

“Comcast’s addition of hundreds of new jobs in our region proves that this Fortune 500 company sees a tremendous value in what the Spokane community offers.  The Spokane region features outstanding locations for business and a highly trained, tech-savvy workforce.  Comcast’s decision is a testament to the strong partnerships this community has between business, education and governments that make eastern Washington the place to grow your business,” said Steve Stevens, President & CEO for Greater Spokane Incorporated.

“We are excited that Comcast is deepening its roots in the Spokane area with an investment that brings 675 new jobs to the community. This is a great win for job seekers in Spokane and the local economy,” said Spokane Mayor David Condon.

There are some things the company has not yet announced, such as the location of either an interim or a permanent location for the call center. Here is what we did share with the news media:

Comcast Sales and Retention Center of Excellence – Spokane

 As part of its ongoing commitment to provide an excellent customer experience, Comcast announced plans to open a new state-of-the-art Customer Support Center in the Spokane area.

Economic Impact               

Estimated economic impact of $40 million.

Brings 675 new jobs to the Spokane area including positions in management, human resources, training and customer care.

Will invest more than $27 million a year in employee salaries and benefits, while projecting to initially hire 80 people every six weeks.

Employee investments including paid training, tuition reimbursement, as well as vast opportunities for promotion, relocation and advancement within the company.

80,000-square-foot state-of-the-art facility with best-in-class industry technologies for servicing customers.

Employee amenities including a cafeteria and fitness center.

More than $7 million invested in building construction.

Customer Experience: The majority of representatives initially will assist customers from across the nation who call us to order service or have questions about their bills.

Stay tuned for lots more news as this center gets up and running. if you or anyone you know might be interested in working there, many jobs are listed here (such for jobs around Spokane, WA):  jobs.comcast.com

photo of the four people at the news conference

The employment announcement was made at the offices of Greater Spokane Inc., the area’s largest chamber of commerce. Click on the photo to read their version of the announcement., Among those on the announcement team were, from left, Ken Watts, Comcast General Manager in Spokane; Linda Elkin, Regional President at U.S. Bank and GSI Board Chair; Walter Neary, Comcast Senior Director for Communications; and Wendy Smith, Economic Development Industry Manager at GSI.

About wtneary

Community relations director, Comcast in Washington State.
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