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As we said yesterday, Comcast customers in Spokane who are in storm-damaged areas should please call us to report if their electricity is on, but Xfinity services are off. Your report is an important way for us to know that your home has suffered damage beyond its electrical services.
Ninety-nine percent of the time, Xfinity services are restored when power is restored. So if your power is back up, but Xfinity products and services are not, please perform a powercycle of your Internet or video equipment, and if that’s not effective, please call 1-800-XFINITY (1-800-934-6489). If you reach a recording saying we know you have an outage, then we know about it, but if not, this is a chance to report the problem.
As of 8 a.m. Sunday, we estimate a little more than 475 customers remain affected, mostly because of electrical issues. Today we’re working in several neighborhoods where there were small areas of damage as well as these larger areas:
The first teams in after a severe storm are electrical power crews that have to go into these areas first to restore electricity and make the area safe. We can then come in and repair damage to our plant. If your power is back on but service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up. So we very much appreciate you taking the time to call in.
We also know it’s aggravating when power to your home is back up, but not in surrounding areas, which can sometimes affect transmission of Comcast’s services. Please be assured our teams are out there to get all of Comcast’s service area in Spokane County up and running.
For updates and photos, please follow us on Twitter. For updates on electrical repairs from one of the utilities, visit the Twitter account for @AvistaUtilities or https://www.facebook.com/AvistaUtilities Note that Avista is making a similar suggestion on their Facebook page: If your neighbor’s power has been restored and you still don’t have power, or if our website indicates that you have been restored and that is not the case, we need to hear from you. Please contact Avista at avistautilities.com via the web or your mobile device, or call 1-800-227-9187.