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Comcast estimates that about 7,000 customers are without service as of Tuesday evening, mostly because of issues related to power. Today, we saw significant improvement in several areas, including much of Pierce County. But we also know some people are still reporting problems, particularly with individual cable lines to their homes.
In Thurston County, we’ve been addressing places ranging from very rural parts of the county to the area around The Evergreen State College and other parts of Olympia, Tumwater, Grand Mound and Littlerock. To be a little more specific, we spent a lot of time at Littlerock Road SW; the Cedar Flats SW area off Delhi Road; Johnson Point Road NE, South Bay Road NE, Tilley Road S and Carpenter Road SE. Storm repairs by someone else damaged some of our equipment on Shincke Rd NE, but we’re there and expect to return service by mid-evening.
In East and King County, we’ve been working in Kent and Kent Vista, Algona, Covington, Central Des Moines, Maple Valley and North Bend. We also have some scattered outages – but we know they’re important if you are in one – in places like Auburn and Federal Way. With power still being restored, we have about a dozen generators in the fiel. But we know some customers might still be affected by these network issues even if the power is on at their homes.
One thing we’ve heard from some customers is they didn’t feel assured when they called us that they had been able to report their outage. If you have any doubt whether your outage is reported, please call us at 1-800-COMCAST. One thing we would NOT want to have happen is to have your Comcast cable line on the ground, and for us not know about it.
Note: You are welcome to leave comments at this post, but we don’t monitor this site 24/7 for purposes of customer service. If you have a customer service question or report, call us at 1-800-COMCAST, email us at we_can_help (‘at’ symbol) cable.comcast.com, or reach out via Twitter to @ComcastCares. Please DO NOT use this WordPress site to report an outage.